Be aware, this policy may change at any time.
PLEASE NOTE: If you purchased GEOK12/ARTK12 books (print or kindle) on Amazon.com you must return books directly to Amazon.com (Amazon’s Return Policy, Amazon’s Kindle Return Policy), NOT GEOK12 or ARTK12. This return policy ONLY applies to books purchased on the GEOK12/ARTK12 website. Books purchased on Amazon.com may not be returned to ARTK12. Thanks.
PLEASE NOTE: If you purchased books from Rainbow Resource you must return those books to Rainbow Resource. See Rainbow Resource’s return policy here >
PLEASE NOTE: GEOK12/ARTK12 does NOT accept returns of more than 1 book set* from the same purchase / customer. If you are planning to buy large quantities it is your responsibility to purchase one book sets BEFORE making a large order. Thanks.
If you are not happy books you received please follow the steps below to return them for a refund or replacement. The procedures for refund or replacement are VERY different so please read carefully.
Book Returns (books purchased on GEOK12/ARTK12)
For international returns (returns from outside the U.S.A) please see “International Returns” below in addition to what follows.
NOTE: WE DO NOT ACCEPT RETURNS OF MULTIPLE BOOK SETS (FOR EXAMPLE IF YOU PURCHASED 10 SETS OF THE 9 MAP BOOKS, 90 BOOKS TOTAL) UNLESS THEY ARE DAMAGED OR DEFECTIVE. MAKE SURE YOU WANT MORE THAN ONE SET BEFORE PURCHASING. IT IS A GOOD IDEA TO PREVIEW AT LEAST ONE SET BEFORE YOU PURCHASE MULTIPLE SETS.
Books may be returned up to 21 days after the purchase date (this is the day you purchased them, not the day the materials arrived). Shipments postmarked later than 21 days after the purchase date will not be eligible for a refund. Do not return materials after 21 days…you will not receive a refund. Please contact us first, if you believe your situation warrants an exception.
Your Credit Card will be refunded once we receive the books. We will send you a check for your shipping costs.
Please email us (email@example.com) before making any returns. Use subject line: GEOK12/ARTK12 Return. Once we have made contact, follow the steps below.
- Include your GEOK12/ARTK12 receipt. Just print the email you received.
- Send books back by USPS Media Mail. We will NOT refund your postage cost for any other method, so please remember to use USPS Media Mail when returning books. We DO NOT refund our shipping costs to send to you.
- Include a copy of the USPS Media Mail receipt.
- Include your return address and who the check (for your shipping costs) should be made payable to or let us know if you simply want replacement books.
Mail your return to the following address:ARTK12
3298 N. Glassford Hill, Ste 104 #943
Prescott Valley, AZ 86314
Everything above is the same EXCEPT ARTK12 does not refund ANY shipping charges. This includes our cost to ship to you and your cost to ship the books back to us. The full price of the books will be refunded once we receive them in good condition. Thanks.
Please note this only applies to books purchased through ARTK12. For purchases made through other retailers you will need to ask about their exchange policy. This is does not apply to damaged books. This for exchanges of books in new and unused condition.
If you need to exchange a book please first contact us and tell us why you want to exchange it. This must be done within 21 days of purchase. As a general rule, you will simply need to send the book back to us at our mailing address with invoice enclosed. You are responsible for shipping costs. Once we receive the book, we will send you the book you want to exchange it for (For USA orders we will pay for shipping. For international orders, you will be responsible for shipping costs back to you.).